The way we measure our performance is by a balanced scorecard approach:

Customers
Our business is Customer driven.  We go the extra mile to ensure the customer is satisfied, most importantly we take enormous pride in our ability to understand our customers requirements and to deliver a solution on time every time.  As well as speaking to our customers on a regular basis we send out a quarterly survey, which is analysed and acted upon to promote continuous improvement in our customer focus.

Your comments, good or bad, can help us to improve our services. If you have a
problem or an idea, we can only act on it if you tell us about it.
If you have a compliment, complaint or a suggestion, please contact us.

Procedure
You can contact Trio Offset Limited in any of the following ways:
Over the phone on 020 8640 7983

In writing to our address at:
Unit 15, Mitcham Industrial Estate, Streatham Road, London CR4 2AP
By e-mail to enquiries@triooffset.co.uk

Complaints
We welcome complaints. Not only can we sort out the problem, but if needed we can improve our services and change how we do things in future.

Compliments
Please tell us if you want to pass on a compliment or say thanks to our staff.

Suggestions
We welcome your suggestions. You are in the best position to tell us how we can improve our service. We will confirm we have received your suggestion. We consider all suggestions and will contact you to give you feedback.